Terms & Conditions

The company and the individual order

The contracting supplier is Legacy Watch & Gold Inc., corporation number 1763262-2. Legacy Watch & Gold is its customer-facing brand.

An accepted individual offer or order agreement establishes the actual jewelry item or custom scope, specifications, price, payment schedule, delivery arrangements and relevant terms. Specific agreed terms take precedence over general website information to the extent permitted by law. Neither document overrides mandatory customer rights or legal duties.

Website use and collection imagery

Use this website lawfully and share only information or reference material you are entitled to provide. Collection pages and images invite inquiries about styles; they do not establish available stock, a fixed price or a specification for an individual item.

Illustrative images are not actual inventory photographs. Ask for photographs and descriptions of the actual item or an agreed custom design before accepting an offer.

Inquiries, quotations and acceptance

A consultation request or inquiry does not itself place an order, reserve an item or authorize production or payment. The written offer identifies actual availability, specifications, price, applicable taxes, charges, delivery assumptions and acceptance conditions.

Acceptance follows the method stated in the offer or order agreement. Keep the accepted documents, invoices and relevant communications. Applicable requirements for disclosure and a written or retainable contract remain in effect.

Materials, stones and specifications

The actual order description should identify relevant metal purity and construction, stone type and natural or laboratory-grown status, known treatments, dimensions, size, weight, condition and any supplied reports or other documentation.

Only documentation and express descriptions actually supplied for the item apply. An educational reference, generic image or category name does not create a laboratory certification, appraisal, professional affiliation, sourcing certification or investment-value promise.

Custom designs and changes

The accepted custom scope identifies design work, materials, stone preferences, sizing, revisions, design approval, production responsibilities and delivery requirements. A preferred idea or occasion date does not guarantee feasibility or timing.

Changes to specifications, materials, design, size, price or scheduling must be documented and agreed before the changed work proceeds. Additional charges cannot be assumed from a conversation about a possible change.

Prices, invoices and payments

Amounts are in Canadian dollars unless another currency is expressly agreed in writing. Applicable taxes, delivery charges and other agreed costs are identified before acceptance. Deposits, progress payments and final balances follow the actual agreement and genuine invoices.

Order acceptance does not authorize unspecified withdrawals or unexpected charges. Any required payment authorization must follow the agreed method, amount and timing. Raise invoice discrepancies using the order and invoice references.

Delivery and order records

Delivery availability, method, destination, charges, proposed timing and any agreed insurance or signature arrangements are order-specific. Material or production availability, design decisions and carrier arrangements can affect timing; relevant changes should be communicated and addressed.

Check received items against the order and report concerns with the reference and relevant details. Requests for prompt reporting do not shorten statutory rights. The agreement and applicable law determine responsibility for loss, damage and the appropriate remedy.

Cancellation, returns and refunds

Requests follow the accepted agreement, the Returns & Refunds Policy and applicable law. Custom design, personalization or sizing does not automatically remove a mandatory cancellation or refund right.

Completed work, materials ordered and supplier commitments may be relevant where the agreement and law permit. No blanket non-refundable rule or unagreed cancellation fee is imposed by these terms.

Care, concerns and warranties

Ask for care guidance relevant to the actual metal, stone, treatment and setting. Stop wearing a piece if a stone or fastening appears loose and seek appropriate advice.

Any express manufacturer, product or workmanship warranty applies only as actually supplied in writing, including its coverage, duration, exclusions and claim process. Mandatory conditions and remedies remain applicable. This website does not establish an additional warranty period, free repair program or guarantee of future value.

Complaints and resolution

Contact us with the customer name, order reference, issue and outcome sought. The accepted documents and information provided will be considered, and proposed next steps communicated.

You retain access to complaint processes, courts and statutory remedies available under applicable law. These terms impose no mandatory arbitration or waiver of mandatory rights.

Governing law

These terms are governed by the laws of Ontario and the applicable federal laws of Canada. Mandatory rights under the law applicable to a transaction remain in effect.

Nothing in these website terms or an individual order agreement excludes a right or obligation that cannot lawfully be excluded.

Contact

Contact Legacy Watch & Gold Inc. at info@legacywatchgold.com or (289) 968-3554. Written correspondence may be sent to the registered office: 116 Albert Street, Suite 200, Ottawa, ON K1P 5G3, Canada. Corporation number: 1763262-2.