Shipping & Delivery

Availability and destination

Contact us with the proposed destination and jewelry requirement. Delivery availability and any destination restrictions must be confirmed for the actual order. This website does not establish a worldwide or unrestricted shipping service.

The written offer or agreement identifies the delivery location, recipient requirements, charges and any collection or handover arrangements. The registered office must not be used for collection, delivery or returns without a specific arrangement.

Delivery method and protection

The confirmed order identifies the shipping or handover method, charges, any agreed insurance or carrier-declared value, signature requirements and relevant handling conditions. These details depend on the item, value, carrier and destination.

Ask about the protection and conditions applicable to your order before payment. The written offer confirms any delivery protection, charges and conditions applicable to your order.

Timing and custom orders

Timing is order-specific. Item availability, custom design decisions, materials, production arrangements, agreed checks, payment conditions and carrier services can affect dispatch or handover.

A preferred occasion date should be discussed before order acceptance. The agreement establishes the proposed schedule and how material changes will be communicated. An inquiry does not itself reserve stock or a delivery date.

Charges, taxes and destination requirements

Quoted amounts are in Canadian dollars unless a different currency is expressly agreed in writing. Applicable taxes, delivery charges and any agreed additional costs are identified before order acceptance.

Where a destination involves additional requirements, duties, import charges or restrictions, the relevant responsibilities must be clarified before the order is agreed. No international-delivery or duty-inclusive arrangement is assumed.

Order and shipping updates

For an order-status or delivery inquiry, contact us with your order reference and the information you need. Shipping or tracking information, where applicable to the agreed method, relates to the actual confirmed order.

Raise an address change before dispatch or handover. A change may affect delivery availability, charges or timing and must be confirmed rather than assumed.

Receipt, damage and missing deliveries

Check the received item and packaging against the order records. Report a suspected missing item, damage or delivery discrepancy with the order reference and relevant details. Photographs may help assess the concern; retain packaging where reasonably possible.

Any request to report promptly does not shorten a statutory right or remove a remedy. The agreement and applicable law determine responsibility and the appropriate resolution.

Contact

Contact Legacy Watch & Gold Inc. at info@legacywatchgold.com or (289) 968-3554. Written correspondence may be sent to the registered office: 116 Albert Street, Suite 200, Ottawa, ON K1P 5G3, Canada. Corporation number: 1763262-2.