Your order.
The right reference.

Request the applicable
payment instructions.

Include your customer name, order reference and invoice number. Check that the billed item, custom stage or balance matches your accepted agreement before making a payment.

Payments are arranged directly for an identified order or genuine invoice.

A payment or
delivery question?

For a duplicate or excess payment, include the invoice reference, payment date and amount. For an order-status or delivery question, provide the order reference and the issue you would like clarified.

Verify unexpected changes to payment instructions through a known company contact channel.

Keep sensitive details
in the proper channel.

Do not email online-banking passwords, full card numbers or sensitive banking credentials. Any required financial information must follow the payment process established for the particular order.