FREQUENTLY ASKED QUESTIONS
A few details,
made clearer.
Practical answers about jewelry inquiries, custom orders, company identity, payments and delivery.
How do I inquire about a piece?
Choose a collection or prepare a consultation request. Ask about actual item photographs, specifications, availability, CAD pricing and order terms. A collection image is not confirmation that a particular piece is available.
Can I place an order directly through the website?
Begin with an inquiry. Orders are confirmed through an individual written offer or quotation that identifies the piece or custom scope, price, payment arrangements and delivery terms. Follow the instructions provided for the confirmed order.
How do custom jewelry requests work?
The conversation establishes the idea, materials, stone preferences, sizing and scope. A written quotation and accepted agreement define any design work, approvals, production arrangements, deposit or progress invoices, final balance and delivery.
Are all diamonds natural?
Stone origin is an item-specific detail. Ask whether the actual stone is natural or laboratory-grown, whether any treatments are known and what documentation is supplied. Do not infer a stone description or grading report from an illustrative image.
What does a custom piece cost?
The price depends on the agreed design, materials, stone specifications, size, work and delivery requirements. The written quotation states the actual CAD amount, applicable taxes and payment schedule. There is no universal custom price or deposit percentage.
How long does a custom order take?
Timing depends on the confirmed scope, design decisions, material availability and production arrangements. The agreement states the proposed timing and how changes will be communicated. A preferred occasion date should be discussed before acceptance.
Where do you ship?
Delivery availability is confirmed for the actual destination and order before acceptance. The quotation identifies the method, charges, timing assumptions and any agreed insurance or signature arrangements.
Can I return or cancel a custom order?
Contact us with the order reference. The accepted agreement, stage of design or production, material commitments and applicable law determine how a request is addressed. Custom work does not automatically remove a mandatory legal right.
Can I visit the Ottawa address?
The listed address is the registered office and correspondence address. Contact us before planning a visit or arranging a collection, delivery or return.
When was the company incorporated?
Legacy Watch & Gold Inc. was incorporated in January 2026. The website uses that history rather than implying a longer period of operation.
How do I request an order update?
Contact the business using your order or invoice reference and describe the update you need. Delivery and order-status information relate to the confirmed order and its actual arrangements.
PERSONAL JEWELRY INQUIRIES
Begin with a conversation.
A piece you have in mind. A detail you want to understand. A design that feels personal. Tell us where you would like to begin.