Returns & Refunds

Understand the order terms

Before accepting an offer, confirm any voluntary return or exchange arrangements, eligibility, condition requirements, costs and the process applicable to the actual piece. Item-specific terms should address any personalization, sizing, hygiene or custom-production considerations relevant to the order.

Any voluntary return window, return-related costs or cancellation charges must be established in the accepted offer and permitted by law. Mandatory statutory rights apply regardless of voluntary return arrangements.

How to request assistance

Email info@legacywatchgold.com with your customer name, order and invoice references, the reason for the request and the outcome sought. Include the payment date and amount for a refund question. You may also call (289) 968-3554; written correspondence provides a record.

Provide relevant supporting information without sending full card details, banking passwords or unnecessary identity documents.

Custom design and cancellation

Custom-order cancellation is assessed against the accepted agreement, stage of design or production, completed work, materials ordered, supplier commitments and applicable law. These factors do not automatically make every payment non-refundable or create an unagreed charge.

A custom, personalized or sized item does not by itself remove a mandatory customer right. Any lawful treatment of design work, materials or other commitments depends on the actual agreement and circumstances.

Item condition and returning goods

Coordinate the return method, destination, packaging and any agreed transport protection before sending jewelry. Do not send a piece to the registered office without confirmed arrangements. Coordination does not restrict a statutory right to cancel or return goods.

Wear, damage, alteration, missing components or packaging may be relevant to a voluntary return arrangement or an actual warranty claim. They do not automatically remove a remedy available under applicable law.

Assessment and refunds

We will identify the order, consider the accepted terms and information provided, and communicate the assessment, any further information needed and proposed next steps. Where a refund is owed, its method and timing will be communicated, subject to any legal deadline.

Statutory rights relating to misrepresentation, qualifying delay, non-conforming goods or other protected circumstances remain in effect. No blanket “all payments are non-refundable” rule applies.

Duplicate payments and overpayments

Provide the invoice reference, payment dates and amounts so the payments can be reconciled. A confirmed duplicate payment or overpayment will be addressed by an appropriate refund or, only with the customer’s agreement, a credit against another amount due.

Warranty concerns

Report a suspected defect or other concern with the order reference and a description of the issue. Any express product, manufacturer or workmanship warranty applies only as supplied in writing, together with mandatory legal conditions and remedies.

No universal warranty period, free repair service or additional coverage is promised by this website.

Contact

Contact Legacy Watch & Gold Inc. at info@legacywatchgold.com or (289) 968-3554. Written correspondence may be sent to the registered office: 116 Albert Street, Suite 200, Ottawa, ON K1P 5G3, Canada. Corporation number: 1763262-2.